Technical Support Specialist Pathway

Metro State University

About This Program

MSU CyberSkills2Work offers a nine-month, intensive training program designed to grow a diversified cybersecurity workforce with focus on roles such as cyber defense analyst, cyber defense infrastructure support specialist, knowledge manager, network operations specialist, system administrator, systems security analyst, technical support specialist, and vulnerability assessment analyst. The program delivers eight pathways in an asynchronous, online-learning environment and provides training, certification, free exam vouchers, mentoring, a career skills workshop, and assistance with job placement for military personnel, transitioning first responders, veterans, and minorities. This program is offered at no cost to selected participants.

About This Pathway

The Technical Support Specialist Pathway is designed to prepare participants for a technical support specialist work role where they can provide technical support to customers who need assistance, utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., the Master Incident Management Plan, when applicable).

Cost
  • Free
Target Work Role(s)
  • Technical Support Specialist
Level
  • Entry Level
Delivery Format
  • Asynchronous Online
Start Date
  • Jan. 9, 2023
End Date
  • Sept. 30, 2023
Duration (in weeks)
  • 25 weeks
Industry Certifications Included
Digital Badges Awarded
  • CompTIA A+ Course and Exam Prep
  • CompTIA Network+ Course and Exam Prep
Prerequisites
  • Familiarity with hardware and software and knowledge of working in a Windows environment.
Eligibility
  • Must be a U.S. citizen or permanent resident.
  • Must be a veteran, transitioning service member, or first responder.
  • Must have at least a high school diploma, GED, or equivalent. (School transcripts of the highest level education completed are required.)
  • Must have some IT or cybersecurity experience.