Technical Support Specialist Pathway

Metro State University

About This Program

MSU CyberSkills2Work offers a nine-month, intensive training program designed to grow a diversified cybersecurity workforce with focus on roles such as cyber defense analyst, cyber defense infrastructure support specialist, knowledge manager, network operations specialist, system administrator, systems security analyst, technical support specialist, and vulnerability assessment analyst. The program delivers eight pathways in an asynchronous, online-learning environment and provides training, certification, free exam vouchers, mentoring, a career skills workshop, and assistance with job placement for military personnel, transitioning first responders, veterans, and minorities. This program is offered at no cost to selected participants.

About This Pathway

The Technical Support Specialist Pathway is designed to prepare participants for a technical support specialist work role where they can provide technical support to customers who need assistance, utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., the Master Incident Management Plan, when applicable).NCAE-C MSU-9001


  • Must be a U.S. citizen or permanent resident.
  • Must be a veteran, transitioning service member, first responder, woman, military spouse, underrepresented minority, or government personnel.
  • Must have at least a high school diploma, GED, or equivalent. (School transcripts of the highest level education completed are required.)
  • Must have some IT or cybersecurity experience.


  • Familiarity with hardware and software and knowledge of working in a Windows environment.



Target Work Role(s)

Delivery Format

Asynchronous Online


Entry Level

Industry Certifications Included

Start And End Dates

Jan. 8, 2024 -- until -- April 21, 2024

Duration (In Weeks)


Pathway Courses

  • Cyber Career Readiness
  • CompTIA A+ Course and Exam Prep
  • CompTIA Network+ Course and Exam Prep

Digital Badges Awarded

  • NCAE-C MSU CompTIA Network+ Course and Exam Prep
  • NCAE-C MSU CompTIA A+ Course and Exam Prep